Capability Support encourages feedback at all levels as a part of our drive for continuous improvement. This includes positive feedback and complaints about services.
Feedback or complaints can be made anonymously and do not have to be lodged to Capability in the first instance.
If your complaint is about our NDIS services, you are also entitled to make a complaint to the NDIS Quality and Safeguards Commission:
If your complaint is in relation to our services for Children and Youth, you may raise your complaint directly with CYPS (Child and Youth Protection Services):
Capability’s Management or Directors will immediately receive, record, triage and acknowledge the complaint within two business days.
Capability commits to investigating, resolving, and communicating resolutions to staff, stakeholders, and complainants within 14 working days. If this is not possible, Capability’s management will communicate directly to the complainant, and they will be informed of the progress of the investigation where possible.
If you are unhappy with the response from Capability’s Management, you can ask for a review of the decision by Capability’s Directors.
If you are dissatisfied with the response from Capability’s Directors, or wish to raise it externally, you may do so with external agencies such as:
Capability Support acknowledges the Traditional Custodians and their Elders in each of the communities where we work, and acknowledge their continuing culture and the contribution they make to the life and city of the cities and regions in which we work.
